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Onboarding your Residents

Where your development starts to attract residents, leads turn into conversions, and your BTR community begins to thrive.

We prioritise streamlined service

Onboarding is the stage in your BTR journey where the interest and enquiries you accumulated convert into valuable members of your BTR community. Your potential residents expect to have a premium and streamlined customer service experience throughout their relationship with your brand, and that’s precisely what we provide from onboarding onwards.

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Seamless

Ease of communication, ensuring you have the perfect residents and the process form application to residency is seamless

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Technology driven

We make life easy for owners and residents with best in class front-end, resident and build to rent management technology.

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Yield focussed

We maximise income opportunities and NOI, keep tight control of operational costs and constantly identify ways to optimise income from your BTR developments.

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Sustainable Communities

By creating sustainable communities and industry leading resident experiences, we’re able to support build to rent property growth.

Onboarding at a glance

Applications Made Easy

Registering interest and scheduling a viewing for your development couldn’t be easier. Our team of lettings managers and BTR professionals, combined with our use of automated systems, makes sure that no enquiry goes unnoticed.

Conversion Visibility

Not only do the Centrick BTR team take care to create a premium resident experience from the first interaction – we care deeply about keeping our developer partners up to date at every opportunity. That’s why we carefully track your clicks and conversions to feed back to you, and give you full transparency over each and every inquiry and application that we receive.

Seamless Onboarding

Creating a seamless onboarding experience is key to establishing your brand’s reputation – at Centrick, we understand that you need an onboarding team that is reliable, trustworthy, and resident-centric.

What Does OnBoarding Involve?

Applications Made Easy

Registering interest and scheduling a viewing for your development couldn’t be easier – our team of lettings managers and BTR professionals, combined with our use of automated systems, makes sure that no enquiry goes unnoticed.

Conversion Visibility

Not only do the Centrick team take care to create a premium resident experience from the first interaction – we care deeply about keeping our developer partners up to date at every opportunity. That’s why we carefully track your clicks and conversions to feed back to you, and give you full transparency over each and every inquiry and application that we receive.

Seamless Onboarding

Creating a seamless onboarding experience is key to establishing your brand’s reputation – at Centrick, we understand that you need an onboarding team that is reliable, trustworthy, and resident-centric.

Your BTR community begins to thrive` Your BTR community begins to thrive

Our Sustainable Vision

Our vision for sustainability carries on through every stage of the process, particularly during the onboarding stage where we digitise as much of our onboarding process as possible. From virtual tours, to digital application forms and online Right To Rent checks, we prioritise sustainable practices at every opportunity. By creating a clear digital audit trail that is both secure and environmentally conscious and reducing our paper usage, Centrick is setting an example to the rest of the industry.

Beyond this, our team are dedicated to ESG and are working hard towards obtaining B-Corp Status.

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Aiming for Net Zero Carbon emissions and reducing our waste
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Measuring and subsequently minimising our carbon footprint
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Creating and supporting sustainable communities
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Prioritising ethics, diversity and inclusivity

Why Choose Centrick?

Knowledge & Experience

Centrick is one of the most trusted property companies in the UK. Our team are well-versed in everything property – from sourcing the perfect residents, to executing rental checks, and carrying out the day-to-day tasks that help make a house a home. With our own dedicated BTR division that integrates seamlessly with the rest of the wider Centrick team, you can be assured that you’ll benefit from tailored, specialist BTR services which are backed up by over 15 years of award-winning property experience.

Customer Service

Your residents deserve a premium level of customer service – and that’s precisely what the Centrick team are here to provide. With a 24/7 maintenance service powered by FixFlo, dedicated BTR managers with an in-depth knowledge of the industry, and a large team of tenancy and lettings managers – we’re here to help, no matter what your residents require. The same goes for developers: our BTR Director, Clare Johnson, is on hand to help bring your vision to life.

On-Site Management

As part of our dedication to provisioning comprehensive end-to-end management, Centrick offer on site management to ensure the day-to-day running of your BTR development is smooth. We identify and provide experienced on-site staff for your development to create a warm, welcoming environment that your residents feel safe in. After all, a familiar face can make all the difference to your residents when it comes to making a ‘house’ and ‘home’. Across our business, we have been entrusted to manage over 20,000 units and over 325 developments.

BTR News & Insights

Explore the latest BTR news and insights from Centrick

Meet the team

Claire and the team are on hand to talk to you about how Centrick BTR can help make your development a success – get in touch, we’d love to chat!

Clare Johnson

Asset and BTR Director

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Contact the Team

Get in touch to find out more about how we can help you create a thriving BTR community.

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