How to report an internal maintenance issue
To report an issue at any time day or night simply log in here and follow the simple steps.
How to report an external maintenance issue
To get help with external issues at any time day or night simply log in here and follow the simple steps.
I have an out of hours emergency within my home
We understand that emergencies happen at any time of the day or night so we’re here to make sure you get the right help even when the rest of the world is sleeping. Our industry leading out of hours support is here to help you rest easy.
If you experience an emergency out of hours, please do not call the office – instead head to https://centrickproperty.fixflo.com/issuereport/CreateIssue and follow the simple steps to report your issue.
Following your report you will receive an SMS and email link connecting you with the right tradesperson to triage your issue directly via video. Please ensure you have good Wi-Fi signal and click the link from your mobile.*
Your triage tradesperson will work with you to resolve your emergency maintenance issue as quickly and effectively as possible. In many cases they’ll be able to help guide you fix the issue there and then over the phone.
If your issue cannot be resolved under supervision from your trained tradesperson they’ll arrange a physical visit for you.
They’ll also help you save time by providing photo’s and a full report to the right team to make sure your engineer arrives with the right parts and the right knowledge to get your first fix completed as soon as possible.
Your triage tradesperson is here to help you get your emergency sorted as quickly as possible and if needed they’ll not only diagnose the issue and report the problem but will dispatch a physical emergency contractor for you too if you need one.
* Please note that your phone number and email address will be shared with the software provider for the purpose of providing you with this service and identification at the time of this report.
This service is designed to help you get help for any out of hours emergencies as quickly and effectively as possible. Connect with a qualified, experienced tradesperson within minutes – helping you reduce waiting times and ensure that any repairs are carried out as quickly as possible.
I have an out of hours communal area emergency, what should I do?
To help all of our residents live happy, we operate an out-of-hours emergency helpline to assist you with any emergency issues in communal areas, no matter what time of day or night. To get in touch with us for an out of hours issue within your communal areas please contact 03330 124 125.
I have a parking question
All parking questions should be directed to your property or building manager in the first instance, should your community not have a building manager please email your tenancy services team on email@example.com.
I’d like to keep a pet – what should I do?
We love our furry friends and we know just how much joy they can bring to our lives. Keeping a pet and consent to do so will depend on the terms of your building lease and will determine what type of pets are allowed at your development. To enquire about consent to keep a pet please talk to your building manager in the first instance or email your tenancy team on firstname.lastname@example.org.
I have an outstanding ticket and query
Once your ticket has been raised you will receive email confirmation of receipt, you can follow up any issues directly with the team, you can find all of the contacts you need here.
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