At Centrick, we believe that personal and professional growth is essential to thriving in today’s dynamic and competitive world. However, many modern businesses fail to prioritise learning and development in the workplace – in fact, the Department for Education reported that a huge 48% of workers in the UK have received no form of training at work in the past year. This has to change, and quick, if the UK wants to create a skilled workforce that not only feels nurtured and encouraged to learn, but can keep up with the ever-changing landscape of technology and legislation.
Property services providers are no different, and we too need to mobilise our workforce to provide the very best service to our clients and ensure our staff are equipped with the tools they need to perform their jobs to the best of their ability. That’s why we’ve created the Centrick Academy, a state-of-the-art facility dedicated to providing diverse learning opportunities for our staff and the wider property management community. You can find out more about our commitment to our staff in the “Embracing Learning & Development” video below, which captures our passion for fostering a culture of continuous learning, innovation, and excellence.
Centrick proudly promotes a growth mindset among our staff and partners, believing that everyone should have the ability to enhance their skills through our tailored Centrick Academy programmes, not just for self-development, but so we can put our very best foot forward when we come to talk to clients, colleagues and business connections.
Why Centrick Academy?
The Centrick Academy represents the next step in our commitment to excellence in property management. We understand that the industry is evolving rapidly, with new regulations and technological advancements shaping the way we operate. To stay ahead, it is vital that we attract fresh talent and provide them with the tools and training they need to succeed. That’s why we’ve appointed Joe Milton as our Learning and Development Manager to head up the Centrick Academy. Joe brings first-class, market-leading experience in client service and events, ensuring that our learning programs are both innovative and effective.
We don’t see enough fresh talent entering the property management industry, and we want to change that. Our Academy is designed to attract school leavers and other new entrants to the field, providing them with a clear path to success through structured learning and hands-on experience. As we navigate an extraordinary time for innovation and technology, including AI, we believe it’s essential to go beyond external providers and develop our internal capabilities. The Centrick Academy is our way of preparing for the future and ensuring that our team is ready to face any challenge.
Harnessing Technology for Learning
Technology plays a crucial role in advancing the growth and education of Centrick’s employees. We leverage modern e-learning platforms, webinars, and online courses to provide our team with convenient access to a wide range of subjects and skills. Whether it’s learning about the latest legislation changes in Building Safety, discovering ways to boost resident engagement in Building and Estate Management, or upskilling personal skills that impact the way we interact with our clients – our teams are dedicated to sharing the knowledge they have accrued over their decades of service. Additionally, we use technology to customise the learning journey to individual needs and preferences, allowing our staff to progress at their own pace and ability. This personalised approach to learning ensures that every member of our team is well-equipped to deliver world-class service to our clients.
A Culture of Continuous Improvement
Research shows that over 22 million workers across the UK feel utterly unequipped with the right skills to unlock new opportunities at work over the next few years – this has to change. That’s why at Centrick, we foster a culture of continuous improvement that actively encourages our teams to evolve their skillset and face the future of the job market, because every employee deserves to feel supported by their employer in their pursuit of knowledge and new skills. This approach not only drives innovation but also increases employee satisfaction and reduces turnover rates, resulting in a more committed and engaged workforce. Our focus on continuous learning allows us to stay ahead of industry trends and consistently exceed client expectations.
The Importance of Soft Skills
Beyond encouraging our teams to boost their knowledge of their respective disciplines, we understand that soft skills, such as communication, empathy, leadership, and teamwork, are essential for building strong teams and fostering a positive workplace culture. In today’s collaborative work environments, these skills are just as important as technical expertise. In fact, a recent McKinsey survey showcased that soft skills such as leadership ability are more in demand than ever – that’s why we integrate soft skills training into our learning and development programs and encourage our staff to engage in cross-departmental projects where they can interact with diverse teams and develop their interpersonal skills. We also provide regular feedback and coaching to help our team members improve their soft skills and reach their full potential.
Measuring the Impact of Learning and Development
At Centrick, we are committed to measuring the impact of our learning and development initiatives, giving our teams the ability to decipher where skills gaps could lie and how we can improve our learning and development programmes for the future. By tracking the progress and performance of our learners, collecting feedback and testimonials, and measuring the return on investment (ROI) of our learning and development activities, we ensure that our programs are aligned with our strategic goals and deliver real value to staff and clients alike. This commitment to continuous improvement allows us to remain agile and responsive to the evolving needs of the property management industry.
Creating Inclusivity and Collaboration
Inclusivity and collaboration sit at the heart of everything we do. Here at Centrick, we are exceptionally proud of our diverse workforce that brings together different experiences and skills, and our learning and development training provides the perfect opportunity for all of our teams to share their diverse knowledge and new perspectives.
Over the past few years, we’ve welcomed many new faces, bringing in fresh perspectives and transferable skills. Our comprehensive training programs ensure that every member of the Centrick team, whether new or experienced, is equipped with both fundamental customer service skills and the latest technical knowledge, such as health and safety legislation. Whether through regionalised training or all-company learning events, we encourage our staff to work together, learn from each other, and develop both individually and as a team.
“Finding the Best Way to Get Better, Together”
At Centrick, we believe in the power of collective growth and continuous improvement. “Finding the best way to get better, together” isn’t just a slogan—it’s a core philosophy that drives everything we do. Through our commitment to learning and development, we bring our team and partners together to build skills, share knowledge, and innovate. Our approach ensures that we are not only growing individually but also elevating each other to provide the best possible service to our clients. At Centrick, we know that when we learn together, we succeed together.
Want to get in touch? Submit any enquiries via the form below, and browse our job vacancies here if you’re interested in becoming part of the growing Centrick family!
