At Centrick, we manage over 30,000 homes across more than 575 communities, from developer and freeholder instructions to resident-led buildings. No two are the same. That’s why every new instruction starts with a detailed, hands-on integration process.
Led by Associate Director of Mobilisation, Emily Arlow, our Integration Team works closely with clients and stakeholders to ensure every building transitions smoothly into Centrick’s management portfolio.
Laying the Groundwork Before Handover
The handover phase isn’t just a date in the diary, it’s the result of months of preparation. Our Integration Team starts well in advance, working behind the scenes to set everything up for success. This includes:
- Identifying the building’s specific needs
- Carrying out detailed health and safety checks
- Clarifying client priorities and resident expectations
- Developing a tailored management approach
- Reviewing the financial position of the development
We also conduct robust due diligence, reviewing title documents, leases, service charge arrangements, and asset maintenance records. Where required, we update or arrange service contracts to ensure legal and safety compliance from day one.
Behind the numbers, our team also reviews budgets, current expenditure and funds held by the outgoing agent. These insights help shape a stable financial start and guide our longer-term management strategy, including any major works planning. Learn more about our Building & Estate Management Service.
Managing the Handover Process
How smoothly a building transitions into management depends in part on the outgoing agent’s cooperation. In line with The Property Institute guidelines, they have up to three months post-handover to provide all documentation, which can delay some aspects of mobilisation.
That said, our Integration Team is used to navigating these challenges. With well-established systems in place, we keep progress moving while staying transparent with clients and residents. Occasionally, we may ask for a little patience as we work to gather and verify key details.
Preparing for ‘Go Live’
By the time we reach handover day, much of the heavy lifting is already done. But it’s at this stage that resident engagement becomes our top priority. Emily Arlow, Associate Director of Mobilisation, explains:
Our main focus at the ‘go live’ stage is keeping residents informed. We want them to understand the management changes and feel confident that their community will thrive under our care.
The best way to achieve this is through clear and consistent communication – letters, emails, and, wherever possible, direct conversations with our team. If the building has on-site staff, we make sure they’re fully updated. In many cases, they join Centrick as official team members. We welcome them through introductions, training, onboarding sessions and new uniforms, ensuring a smooth transition and consistency within the building, which is vital to the integration process.
We also update signage, confirm health and safety compliance, and make sure the Centrick standard is visible from day one. Wherever we can, we deliver quick, high-impact wins: refreshing entrances, fixing known issues, or simply making the communal spaces more welcoming.
Tech-Ready from Day One
All these factors help shape a tailored management strategy, developed with our Operations Team, and inform the planning of any long-term major works projects
Technology plays a big part in how we manage properties efficiently. Before the handover date, our platforms, including the resident portal, MyCentrick, and maintenance systems, are fully set up and ready to go. That means no delays in service and a seamless experience from the start.
Why Integration Matters
Getting the integration right means fewer issues, clearer communication, and happier residents. It’s the difference between a standard property handover and one that sets the tone for long-term success.
If you’re considering a change in management, or bringing a new development to market, our team is here to help.
