Need help?

To report an issue at any time day or night simply log in here and follow the simple steps.

To get help with external issues at any time day or night simply log in here and follow the simple steps.

We understand that emergencies happen at any time of the day or night so we’re here to make sure you get the right help even when the rest of the world is sleeping. Our industry leading out of hours support is here to help you rest easy.

If you experience an emergency out of hours, please do not call the office – instead head to https://centrickproperty.fixflo.com/issuereport/CreateIssue and follow the simple steps to report your issue.

Following your report you will receive an SMS and email link connecting you with the right tradesperson to triage your issue directly via video. Please ensure you have good Wi-Fi signal and click the link from your mobile.*

Your triage tradesperson will work with you to resolve your emergency maintenance issue as quickly and effectively as possible. In many cases they’ll be able to help guide you fix the issue there and then over the phone.

If your issue cannot be resolved under supervision from your trained tradesperson they’ll arrange a physical visit for you.

They’ll also help you save time by providing photo’s and a full report to the right team to make sure your engineer arrives with the right parts and the right knowledge to get your first fix completed as soon as possible.

Your triage tradesperson is here to help you get your emergency sorted as quickly as possible and if needed they’ll not only diagnose the issue and report the problem but will dispatch a physical emergency contractor for you too if you need one.

* Please note that your phone number and email address will be shared with the software provider for the purpose of providing you with this service and identification at the time of this report.

This service is designed to help you get help for any out of hours emergencies as quickly and effectively as possible. Connect with a qualified, experienced tradesperson within minutes – helping you reduce waiting times and ensure that any repairs are carried out as quickly as possible.

To help all of our residents live happy, we operate an out-of-hours emergency helpline to assist you with any emergency issues in communal areas, no matter what time of day or night. To get in touch with us for an out of hours issue within your communal areas please contact 03330 124 125.

All parking questions should be directed to your property or building manager in the first instance, should your community not have a building manager please email your tenancy services team on lettings@centrick.co.uk.

We love our furry friends and we know just how much joy they can bring to our lives. Keeping a pet and consent to do so will depend on the terms of your building lease and will determine what type of pets are allowed at your development. To enquire about consent to keep a pet please talk to your building manager in the first instance or email your tenancy team on lettings@centrick.co.uk.

Once your ticket has been raised you will receive email confirmation of receipt, you can follow up any issues directly with the team, you can find all of the contacts you need here.

To order a new or replacement fob simply login to mycentrick portal where you can raise a request for a new fob.

With your MyCentrick portal you can view and pay your service charge wherever you are, from desktop of mobile, simply log in here.

We all have the right to live peacefully in our communities and we take reports of anti-social behaviour exceptionally seriously. If you witness any illegal activity you should report this to the police or relevant authorities immediately but for all other instances please contact 03330 124 125 (opt 1) to report an incident.

To request a meter reading simply login to mycentrick portal and follow the simple steps to request a reading for your building.

If you’re planning to remortgage or sell your property you may require a Management pack. To enquire about a management pack for your property please click here.

For questions about on site or community parking please get in touch with your property or building manager in the first instance, should your community not have a building manager please login to mycentrick portal for parking information queries.

We also operate an out-of-hours emergency helpline to assist you, no matter what time of day or night. To get in touch with us for an out of hours issue within your communal areas please contact 03330 124 125.

If you plan to let your property you should check that your lease permits you to do so. If you are concerned or have questions around your lease and whether you are permitted to let your property under the lease please login to mycentrick portal where you can raise a request to query your subletting rights.