Exceptional service is make-or-break for any BTR development – your residents expect and deserve seamless service every day, and that is precisely what we aim to provide here at VICI. We write comprehensive contractor SLA’s with accredited service providers so you can rest easy knowing your development is being served by trusted, reliable individuals. What’s more, our team carry out regular inspections to assess the condition of your development, allowing you to spot areas for improvement before they worsen and provide your residents with the quality of accommodation they deserve. This isn’t to mention the staff and management teams we recruit to provide a personal level of service to your residents each and every day, providing them with a reliable port-of-call for their every need and query, and a friendly face to greet them throughout their tenancy. That’s how we create such impressive resident retention rates and ensure void periods are kept to an absolute minimum – that’s the VICI difference.