SolutionsBuild-to-Rent (BTR) ManagementVICI Engage

VICI Engage

The part of your BTR journey where your resident’s community truly takes centre stage.

care
Welcome and Care

VICI Engage helps you create communities build long-term relationships with your residents at the touch of a button, starting with development-specific microsites

technology
Technology driven

We make life easy for owners and residents with best in class front-end, resident and build to rent management technology.

yield focus
Yield focussed

We maximise income opportunities and NOI, keep tight control of operational costs and constantly identify ways to optimise income from your BTR developments.

sustainability
Sustainable Communities

By creating sustainable communities and industry leading resident experiences, we’re able to support build to rent property growth.

VICI Engage at a glance

Customer Service

Your residents deserve a premium level of customer service. With a 24/7 maintenance service, dedicated BTR managers with an in-depth knowledge of the industry, and a large team of tenancy and lettings managers – we’re here to help, no matter what your residents require. The same goes for developers: our BTR Director, Clare Johnson, is on hand to help bring your vision to life.

On-Site Management

VICI offer on site management to ensure the day-to-day running of your BTR development is smooth. We identify and provide experienced on-site staff to create a warm, welcoming environment that your residents feel safe in. After all, a familiar face can make all the difference to your residents when it comes to making a ‘house’ and ‘home’.

Intuitive Service Apps

In an era of accessible technology, your residents expect to engage with members of their community, gain development information, and speak to staff members in just a few taps. Our Resident Only Community Apps provide just that, providing a direct line of communication between residents, as well as putting the assistance of staff members within reach.

Bespoke Engagement Programmes

Here at VICI, we understand precisely what makes your resident’s tick, and why they’ve chosen BTR over PRS – the community. That’s why community sits at the forefront of everything we do, and why we create bespoke resident engagement programmes to ensure those living within your development get the most out of every single day.

Dedicated Liason Teams

Concierge and on-site teams are more than just staff members that sit at the front desk – they are part of the fabric of your BTR community. They are fonts of knowledge about your development and local area, they take care of the building and your post, and greet you each and every morning.

What Does VICI Reach Involve?

Customer Service

Your residents deserve a premium level of customer service. With a 24/7 maintenance service, dedicated BTR managers with an in-depth knowledge of the industry, and a large team of tenancy and lettings managers – we’re here to help, no matter what your residents require. The same goes for developers: our BTR Director, Clare Johnson, is on hand to help bring your vision to life.

On-Site Management

VICI offer on site management to ensure the day-to-day running of your BTR development is smooth. We identify and provide experienced on-site staff to create a warm, welcoming environment that your residents feel safe in. After all, a familiar face can make all the difference to your residents when it comes to making a ‘house’ and ‘home’.

Intuitive Service Apps

In an era of accessible technology, your residents expect to engage with members of their community, gain development information, and speak to staff members in just a few taps. Our Resident Only Community Apps provide just that, providing a direct line of communication between residents, as well as putting the assistance of staff members within reach.

Bespoke Engagement Programmes

Here at VICI, we understand precisely what makes your resident’s tick, and why they’ve chosen BTR over PRS – the community. That’s why community sits at the forefront of everything we do, and why we create bespoke resident engagement programmes to ensure those living within your development get the most out of every single day.

Dedicated Liason Teams

Concierge and on-site teams are more than just staff members that sit at the front desk – they are part of the fabric of your BTR community. They are fonts of knowledge about your development and local area, they take care of the building and your post, and greet you each and every morning.

Creating communities to feel at home` Creating communities to feel at home

Our Sustainable Vision

Our vision for sustainability carries on through every stage of VICI, especially VICI Onboard where we digitise as much of our onboarding process as possible. From virtual tours, to digital application forms and online Right To Rent checks, we prioritise sustainable practices at every opportunity. By creating a clear digital audit trail that is both secure and environmentally conscious and reducing our paper usage, VICI is setting an example to the rest of the industry.

Beyond this, our team are dedicated to ESG and are working hard towards obtaining B-Corp Status.

02 Eco bulb
Aiming for Net Zero Carbon emissions and reducing our waste
icon 41 pocket watch
Measuring and subsequently minimising our carbon footprint
13 Eco earth
Creating and supporting sustainable communities
icon 17 Equality
Prioritising ethics, diversity and inclusivity

Why Choose VICI?

Knowledge & Experience

As part of the Centrick family, VICI sits within one of the most trusted property companies in the UK. Our team are well-versed in everything property – from sourcing the perfect residents, to executing rental checks, and carrying out the day-to-day tasks that help make a house a home. With our own dedicated BTR division that integrates seamlessly with the rest of the wider Centrick team, you can be assured that you’ll benefit from tailored, specialist BTR services which are backed up by over 15 years of award-winning property experience.

Customer Service

Your residents deserve a premium level of customer service – and that’s precisely what the VICI team are here to provide. With a 24/7 maintenance service powered by FixFlo, dedicated BTR managers with an in-depth knowledge of the industry, and a large team of tenancy and lettings managers – we’re here to help, no matter what your residents require. The same goes for developers: our BTR Director, Clare Johnson, is on hand to help bring your vision to life.

On-Site Management

As part of our dedication to provisioning comprehensive end-to-end management, VICI offer on site management to ensure the day-to-day running of your BTR development is smooth. We identify and provide experienced on-site staff for your development to create a warm, welcoming environment that your residents feel safe in. After all, a familiar face can make all the difference to your residents when it comes to making a ‘house’ and ‘home’. Across our business, we have been entrusted to manage over 20,000 units and over 325 developments.

Contact the VICI Team

Get in touch to find out more about how we can help you create a thriving BTR community.

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